Forgot your Dragon Nest 2nd Password?

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I have forgotten the secondary password which I have set in-game. How can I reset or retrieve it?

If you have forgotten your secondary password created in-game, you can only reset it by contacting Cherry Messenger. Please provide your Login User ID, email address and one of your character’s nickname. The Cherry Admins will take 2-3 business working days to respond.

Do not share your account. The Cherry Admins will not ask for your password!